Client Feedback

''When I was faced with my most heart-breaking decision Dawn was my guide and counsel and helped me make sure the love we got from, and had for our dog was repaid by keeping her best interests to the fore. Dawn continues to support us. Thank you Dawn'' C

''There are few qualified pet bereavement counsellors with as much experience as Dawn Murray. Her knowledge of the pet bereavement industry coupled with her counselling skills set her apart from all the others'' RS

''I've never spoken to anyone as professional and skilled and empathetic as you and so able to work emotional magic'' JD

''I feel so much better since speaking to you, I even find myself smiling, something I haven't been able to do'' JS

''I was thinking about all the kindness and good advice you gave me, you truly are an angel'' CC

''I was beyond sad when I spoke to Dawn, I couldn't think of one reason to carry on living, yet within an hour of speaking to her I was so much more positive about my future and we ended our call reminiscing about the good times I shared with my dog - you are my saviour'' JMcD

Pet Bereavement Support services

We offer pet bereavement support PRE and POST the loss of a pet. Our services are free of charge for those who need them.

Pet Bereavement Support PRE the loss of a pet

Experience has taught us that those pet owners who reach out for support PRE the loss of their pet tend cope far better after the death and there is significantly less, if any, need for them to be supported afterwards. We can cover all aspects of the journey you are about to take from practical advice on what to expect on the day to how to prepare emotionally for the day.

Some of the more common themes we are asked about PRE the loss of a pet are:

When will I know the time is right?
My pet is so afraid of the Vet, I don’t want that to be his/her lasting memory.
I don’t know what is going to happen, will they allow me to be with my pet?
How long does the euthanasia process take?
Can I take my deceased pet home with me?
What will I tell my Children?
I don’t think I will be able to go through with it
I don’t know how I’m going to get my dog to the vet
What will happen to my pet once she has died?
I want my pet to go to a crematorium that my Vet doesn’t use

Pet Bereavement Support POST the loss of a pet

People often underestimate the overwhelming impact the loss of a pet will have on them, it often takes weeks or months to come to terms with the loss, if you have been impacted then we are here to listen and help

The pet bereavement counselling support we offer provides a unique opportunity to be heard, validated and valued. You will be appointed a Pet Bereavement Counsellor who will guide and support you through the grieving process from your initial call to completion. Many clients feel that one session is sufficient to gain acceptance of their loss and make the required adjustments, while others may need up to six counselling sessions over a period of weeks or months.

Our counsellors are adept at building rapport and trust with our clients, thus allowing you to feel comfortable in the knowledge we truly understand the emotional turmoil you are experiencing. We will not use counselling jargon nor do we simply mirror everything you are saying, we will talk to you as a friend whilst maintaining a professional stance and respecting boundaries, and at all times abide by the code of conduct for counsellors.

Some of the more common themes we are asked about POST the loss of a pet are:

I feel so guilty
I cannot stop crying
I’ll never get over this
I just want to be with my pet
I had no idea what would happen during euthanasia
I made a huge mistake leaving my pet at the Vets
How will I know if its only my pets ashes?
My other pet isn’t coping well
Where can I scatter my pets ashes
I want to complain about my Vet

If you are facing the loss of a pet, or your pet has already passed away, and would like our help, then please use the appointments section at the top of this page to book the type of appointment that would work best for you. If you need help but would prefer not to speak to someone then we're happy to assist via email (details on our contact page).

At times we are extremely busy with appointments and you may have to wait a few days for our next available slot - if this is the case but you feel you are in need of more immediate help then please contact us via our contact page and we will do our very best to secure an earlier appointment for you.